DEK Wins Guangdong SMT Association’s Best Customer Service Award

The Guangdong SMT Association has announced that DEK is the recipient of this year’s Best Customer Service Award, a prestigious accolade presented to companies excelling in the area of customer support.

According to DEK, the China SMT Award is the only prize sponsored and conferred by a domestic Chinese organisation. As a consequence, the accolade is always fiercely contested and a great honour for its annual recipients. The programme judges companies on critical areas of customer support including reliability, manufacturing quality, responsiveness and value. DEK emerged as a clear winner in the service category, reinforced by the successful relationships it has built with customers including well-known domestic and high profile multi-nationals, the company said.

Awarded by a respected panel of industry experts, DEK’s most recent trophy was presented to its Greater China CSG Manager, Drew Grubb, at a ceremony held in Shenzhen. Commenting on the award, Drew explains: "Here at DEK, delighting the customer is not just a slogan; it’s one of our founding principles and a philosophy at the core of our business. Delivering the ultimate, most innovative, all-encompassing customer support possible is what really sets us apart from our competitors – and our customers from theirs!”

DEK said it is the first company to launch a comprehensive world class logistics network enabling customers to access spare parts and printer consumables on a rapid turnaround – delivered from DEK within 24 hours. In addition, the company has also invested heavily in extending and enhancing its Shenzhen facility. The center now houses an optimised training facility from which DEK delivers support for Chinese customers at every level. Drew concludes: "We’re always working hard to ensure DEK customers everywhere can expect more and are delighted with SMT Association’s acknowledgement of this commitment.”

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